So I have this 1TB WD My Book Essential external HDD and the power supply died a couple of days ago (checked with a friend's power supply, HDD is working fine).
I sent an email to WD support asking for a replacement since it still has another year of warranty and the reply was...
"Thank you for contacting Western Digital Customer Service and Support. My name is xxxxx.
This is to inform you that the we do not have an option to replace the adapter as the accessories are not covered under warranty.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
xxxxx
Western Digital Service and Support"
How can they say that when their site clearly states...
>If your WD product is in warranty, please Contact Us to obtain the replacement accessory @ http://wdc.custhelp.com/app/answers/detail/a_id/1318
=_=
I sent an email to WD support asking for a replacement since it still has another year of warranty and the reply was...
"Thank you for contacting Western Digital Customer Service and Support. My name is xxxxx.
This is to inform you that the we do not have an option to replace the adapter as the accessories are not covered under warranty.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
xxxxx
Western Digital Service and Support"
How can they say that when their site clearly states...
>If your WD product is in warranty, please Contact Us to obtain the replacement accessory @ http://wdc.custhelp.com/app/answers/detail/a_id/1318
=_=